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Furniture Returns (including selected Home lines)

What is the returns policy for furniture?

Furniture purchased under a distance contract (online or by phone) can be returned in accordance with your rights under the Consumer Rights Directive 2011/83/EU. Except for the items of furniture listed below in the Exclusions section, you can cancel your purchase and return the item if you inform us within 14 days from the date of delivery of goods. You will be responsible for the cost of returning the item. We offer a collection service under which a €109.50 charge will be made for the cost of collection of all furniture items, except that for outdoor furniture, barbeques & chimneys, rugs, bean bags, headboards, bed frames, office chairs & desks, TV stands, hi-fi stands, dining and bedroom mirrors, the cost of collection will be €36.50.

Items must be returned in their original packaging. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product or packaging.

Collections can take up to 21 days to be booked in to the carrier collection network. Your refund will be processed immediately upon receipt of the item back at our warehouse.

Except as set out above, we do not offer refunds or exchanges on furniture items. However, the above requirements are subject to, and do not affect, your statutory rights, including in respect of faulty items.

Exclusions

We do not accept returns on mattresses or divan sets that have been removed from their original packaging. This does not affect your statutory rights.

How do I return furniture?

  • To book a courier for collection - call our Customer Services team on 0818 784 8877.
  • For items where unwrapping and assembly is not carried out in your home by our delivery agent please ensure the returned goods are repackaged in their original packaging.
  • Until the collection has taken place you will be required to keep the item in the same condition in which it was delivered.
  • The refund will be processed once goods have been collected. However, a collection charge will also be applied as detailed in the "Furniture Returns Policy". Please allow 14 days for the refund to be credited to your account.

What are my rights under the Consumer Rights Directive 2011/83/EU?

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Rights Directive 2011/83/EU, you have up to 14 calendar days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly). If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. Any delivery charges will be refunded. However, unfortunately we are unable to refund delivery charges for part cancellations or returns.